Develop strategic options for building a core foundation to make the bank eCRM compliant. The task includes reviewing the current "Core" Banking systems, analysis and development of integration methodology as well as defining the options for replacing and/or enhancing the systems. The objective was to build the foundation to make the bank CRM enabled and ready based on the strategy. The assignment required a good knowledge and understanding of eCRM business processes as well as available technology in the market, so as to be able to assist the client in achieving its goals. The report produced has been presented to the Bank and we expect them to implement the recommendations.

The activities included:

Review of the existing product and other in-house developed modules.
Documented the modules and the interfaces.
Developed the schematic diagram of the environment
Identified the modules, which need to be replaced and specifying the replacement strategy
Specified the migration methodology from current to the new system
Wrote the final report, which was accepted by the client

The project was undertaken on behalf of Compaq Computers in Dubai for a bank in Lebanon.

Client Reference: compaq050500